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Empowering Bereavement Professionals to Achieve Great Things

Supporting those who support others — our mission is to equip bereavement professionals with knowledge, confidence, and community to continue making meaningful impacts in the lives of those they serve. The range of practical skills-based programmes, paired with knowledge courses, means we have a comprehensive portfolio of options for Cemetery and Crematoria operations and management.

Relevant

Focused on the real challenges and needs of today’s professionals.

Effective

Practical insights and training designed for measurable results.

Inspiring

Encouraging growth, compassion, and excellence every step of the way.

NEW for 2026

You asked for more training options and we listened. We’ve already launched 3 new courses and have more coming over the next few months. Watch this space for the latest developments!

SANDS - Bereavement in the Workplace

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The ICCM and Sands have developed this training course specifically for anyone involved in working with bereaved people who have experienced pregnancy and/or baby loss. The course provides an invaluable introduction to the unique grief of pregnancy and baby loss, how grief can affect people and impact the workplace, and how to build a supportive environment.

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Cemetery Management for Parish and Town Clerks

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This course is an Introduction to Cemetery Management and is ideal if you want to elevate your cemetery management skills, gain essential legal and operational knowledge, and become a confident, empowered bereavement services professional.

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Cemetery Operations and Regulatory Compliance

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This course will elevate your cemetery management skills & improve your knowledge of the legal requirements. Additionally you will learn effective management practices and develop an understanding of operational responsibilities.

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Accredited Courses

Cemetery Operators Training Scheme (COTS)

We recognise that trained cemetery operatives and managers are vital to the provision of an efficient, effective and safe service to the bereaved. We have designed the Scheme to train, assess and certificate operatives in safe working practice and to encourage a process of thought that will assist with accident prevention.Being accredited by City & Guilds means courses train you to this nationally recognised standard.LOGO City & Guilds NPTC training centre All COTS training can take place on your site.

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Crematorium Technicians Training Scheme (CTTS)

This self-paced course is essential for all Crematoria Technicians or for a prelude to the Provision Layout and Management of Crematoria unit which is part of the ICCM diploma.CTTS is the only qualification mentioned in the Secretary of State’s Process Guidance Note that has the credibility of performing to a nationally recognised standard.

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DIPLOMA IN CEMETERY & CREMATORIUM MANAGEMENT

If you’re serious about developing your career in bereavement services, the ICCM Diploma in Cemetery and Crematorium Management is your next step. This qualification is more than a milestone; it’s a mark of professional excellence.

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Knowledge & Skills

Usually live streamed via Teams, for maximum accessibility our Knowledge & Skills training delivers the information you need for specific needs. Ranging from a two hours to two days these focussed sessions are available to both members and non-members.

Management of Memorials

In Person

A practical, interactive course that builds confidence in handling legal and safety issues, managing memorials, and understanding the importance of having effective systems in place.

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Public Health Act Funerals

Live Online

Public health funerals are sensitive and complex. This course equips you with the legal knowledge, practical tools, and confidence to manage every aspect professionally, empathetically, and in compliance with Section 46 of the Public Health (Control of Disease) Act 1984.

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Cruse - Grief and Loss Awareness Course

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Many people feel confident in their job but less certain when speaking with the bereaved—where mistakes can unintentionally cause further distress. This short course, developed with Cruse, builds understanding of grief and teaches how to support people with empathy and confidence.

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Establishing and Managing Gardens of Remembrance

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Gain the tools to create and manage meaningful, compliant, and well-maintained Gardens of Remembrance that reflect the needs of your community.

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Exclusive Rights of Burial

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Granting, Exercising and Transferring Exclusive Rights of Burial can be daunting without the right knowledge. Gain the confidence from the legal and practical know-how to manage EROB processes effectively and avoid disputes.

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Exhumation of Human Remains

Live Online

Exhumations are complex, infrequent, and emotionally sensitive. This course helps you prepare for them in the right way. You’ll gain a clear understanding of the legal, ethical, and health and safety frameworks involved, so you can carry out or oversee exhumations with confidence, compliance, and respect for all involved.

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