Many people feel confident in their job but less certain when speaking with the bereaved—where mistakes can unintentionally cause further distress. This short course, developed with Cruse, builds understanding of grief and teaches how to support people with empathy and confidence.
LEVEL
All Levels
WHY THIS COURSE?
Many people feel confident in their job but less certain when speaking with the bereaved—where mistakes can unintentionally cause further distress. This short course, developed with Cruse, builds understanding of grief and teaches how to support people with empathy and confidence.
DURATION
3 hours
WHO IS THIS COURSE FOR?
This confidence-boosting programme is ideal for anyone who wants to improve communication with grievers, recognise signs of complex grief, and know how to signpost those who may need additional support.
DELIVERY
Live Online
WHAT'S COVERED?
The course provides an invaluable introduction to:
It also covers:
PROGRAMME
10.05 Sign in available
10.15 Start
13.00 Finish
INVESTMENT for MEMBERS
£135 + VAT
INVESTMENT for NON MEMBERS
£200 + VAT
Cruse

Cruse
Booking Terms and Conditions
· Cancellations and refunds – receipt of the completed booking form is a contract.
· Cancellations must be made in writing at least 7 working days before the event.
· Cancellations made less than 7 working days before the event will not be refunded and you will be charged the full fee. No refund will be given for non-attendance.
· Substitution of delegates at no extra charge maybe made by emailing ICCM – enquiries@iccm-uk.com.
· Numbers of delegates per course will be restricted to 15.
· The fee for the online training covers attendance and documentation. In the unlikely event of cancellation by the organisers, any fees paid will be refunded but no further liability will be accepted.
· The organisers reserve the right to make changes to the programme, or the instructor should this be necessary.
· As part of the booking process we will record your name and email address, this will also be used to request voluntary feedback after the course date – if you do not want your details to be held after the course has run then please inform us for them to be deleted.
· Your details will not be processed for any other function, any feedback received may be shared anonymously for marketing purposes only.