ICCM Website

LEVEL

ALL

WHY THIS COURSE?

Elevate your crematorium management skills. Gain knowledge of updated legal requirements, learn effective management practices, develop an understanding of operational responsibilities, have your questions answered! This course helps create confident, empowered bereavement service professionals.

DURATION

3 1/2 hours

WHO IS THIS COURSE FOR?

Crematorium managers and staff at all levels, including those with responsibility for overseeing crematoria.

DELIVERY

Live Online

WHAT'S COVERED?

• Legal framework – regulations and compliance standards

• Death Certification Reform and the Medical Examiner system

• Statutory paperwork

• Death in England and cremation in Scotland

• Electronic Signatures

• SEPA Permit

• Management of ashes

• Overview of administration processes

• Cremation process

• Environmental considerations

• Process Guidance notes (PG5/2(25))

• Health & Safety

• Myth busting

• Management considerations

‍

PROGRAMME

9:30 enrolment

13:00 Finish

INVESTMENT for MEMBERS

£105 + VAT

INVESTMENT for NON MEMBERS

£160 + VAT

Meet Your Instructor

JENNIFER HAMILTON QMICCM (DipHons)

Technical Support Officer and Journal Editor at the ICCM, formerly Manager and Cremator Technician at Clyde Coast & Garnock Valley Crematorium. Recognised for excellence in customer service with the 2019 Wesley Media Award and awarded the Eickhoff Medal for achieving the ICCM Diploma with Honours.

ICCM Technical Support Officer and Journal Editor, and former Crematorium Manager and Technician, is an award-winning professional dedicated to providing positive and uplifting experiences for families and mourners.

Booking Terms and Conditions
·      Cancellations and refunds – receipt of the completed booking form is a contract.
·      Cancellations must be made in writing at least 7 working days before the event.
·      Cancellations made less than 7 working days before the event will not be refunded and you will be charged the full fee. No refund will be given for non-attendance.
·      Substitution of delegates at no extra charge maybe made by emailing ICCM – enquiries@iccm-uk.com.
·      Numbers of delegates per course will be restricted to 15.
·      The fee for the online training covers attendance and documentation. In the unlikely event of cancellation by the organisers, any fees paid will be refunded but no further liability will be accepted.
·      The organisers reserve the right to make changes to the programme, or the instructor should this be necessary.
·      As part of the booking process we will record your name and email address, this will also be used to request voluntary feedback after the course date – if you do not want your details to be held after the course has run then please inform us for them to be deleted.
·      Your details will not be processed for any other function, any feedback received may be shared anonymously for marketing purposes only.

Crematorium Operations & Regulatory Compliance - Scotland

JENNIFER HAMILTON QMICCM (DipHons)